ITechX Solutions

Legal · Mobile Games

Privacy Policy

Applies to the mobile game Jelly Pack: Candy Factory (the "App"), published by ITechX Solutions L.L.C-FZ ("we", "us").

Effective date: 22 July 2026

This policy explains what information the App collects, why, and the choices you have. We do not require you to create an account, and we do not ask for your name, email, or contact details to play.

1. Information collected

  • Device ID: A device identifier used only for non-personalised advertising and analytics, never for cross-app tracking. Purpose: Serve non-personalised ads, prevent fraud.
  • Advertising Data: Ad impressions and interactions reported by the ad network. Purpose: Serve and measure non-personalised ads.
  • Product Interaction: Levels played, scores, in-app events and session length. Purpose: Improve gameplay and balance difficulty.
  • Crash Data: Crash logs and diagnostic stack traces. Purpose: Diagnose and fix stability problems.
  • Performance Data: Load times, frame-rate samples and other technical performance metrics. Purpose: Keep the App running smoothly across devices.
  • Purchase History: Record of in-app purchases (handled by Apple; we receive a transaction confirmation). Purpose: Deliver and restore purchases, remove ads.

None of these categories is used to track you: they are not linked to data from other companies for advertising or measurement purposes. Game progress and coins are stored locally on your device. We do not collect payment card details: all purchases are processed by Apple.

2. Tracking

The App does not track you across apps and websites owned by other companies. It does not show the iOS App Tracking Transparency prompt and does not access your advertising identifier for cross-app tracking. All advertising in the App is non-personalised. For players in the EEA and the UK, consent for ads is collected through the Google UMP consent form, and you can review or change your choices at any time in the App's settings.

3. Third-party services

We use the following providers, each governed by its own privacy policy:

4. Children

The App is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

5. Your rights

Depending on your location (e.g., EEA/UK under GDPR, California under CCPA/CPRA), you may have rights to access, correct, or delete your data, and to withdraw the consent you gave for non-personalised advertising. To exercise these rights, contact us at the address below. We do not sell personal information for money.

6. Data retention

Analytics and advertising data are retained according to our providers' standard retention periods. Locally stored progress remains until you delete the App or clear its data.

7. Changes

We may update this policy; the "Effective date" above reflects the latest version.

8. Contact

ITechX Solutions L.L.C-FZ
Meydan Free Zone, Dubai, United Arab Emirates